Following the recent attendance by Crest Lifts to Castle Avenue to repair a Zurich Inspection item associated with the lift levelling, I would like to express how impressed I was with the Engineers that attended. I am fully aware that the Engineers faced many challenges in completing this task, however they did not leave site until the lift was 100% level at each floor, a point that has tried to be achieved by other people in the past, but never obtained. As the lift was out of use for 4 days, the Engineers also provided me with regular updates on the repairs progress which in turn allowed me to update the building users on when the lift was likely to be available again, which I know was much appreciated by Hampshire County Council.